FAQs
- Appointments
- Service
- Other
Walk-ins are welcome; however, we recommend booking with us to avoid disappointment. We will always do our best to accommodate you.
We understand that life happens. Changing or cancelling your appointment more than 12 hours before your booking is free. If within 12 hours, the booking cost may apply.
Please arrive 10 minutes early for your first visit. If you're late, call us on 09 302 1236 and we'll do our best to accommodate you.
We accept credit cards, debit cards, PayWave, EFTPOS, and cash.
Well-behaved dogs are welcome! We provide water and snacks, but please ensure your pet is comfortable in the salon environment. Service animals are always allowed.
Hygiene is the top priority at VALET. All tools are thoroughly sterilised between each client.
All our products, from our nail polish to our handcare range, are cruelty-free.
At VALET, we are committed to providing the highest-quality nail services to our clients. In recent years, the beauty industry has seen a growing shift towards safer and more sustainable practices. We have made the conscious decision not to offer acrylic services at VALET.
We believe that prioritising the health and well-being of our Nail Artists and clients is paramount.
There are several alternative options that offer the same look and length that was previously achieved with acrylic. Soft Gel tips are lighter, easier to remove, and cause less damage to the natural nail. Polygel services also add strength and length if required.
Not sure which service is right for you? Contact us
With VALET, your nails are in safe hands. We guarantee the finish of your manicure for 7 days.
Yes, children are welcome. Some treatments may not be suitable for young children.
Yes, VALET Gift Cards are perfect for a birthday or gift and are available in-store or by phone. They are valid for one year and redeemable for all treatments and products.
VALET is a beautiful location and space for birthdays, baby showers, bridal events, launch parties, and corporate gatherings. We would love to help you plan your event. Contact us at hello@valetnails.co.nz, and a member of the team will contact you.
Please let us know of any medical conditions or allergies we should be aware of. Our online booking system will ask if there are any we should know about.
If you have any concerns regarding your medical conditions, any disabilities, or accessibility to the VALET salon, please contact us and a member of the team will do their best to assist.
We would love to work with you. To get in touch with us, please email hello@valetnails.co.nz