FAQs

  • Walk-ins are welcome, however we do recommend booking with us to avoid disappointment. We will always do our best to accommodate you. Book now >

  • We understand that life happens. Changing or cancelling your appointment more than 12 hours prior to your booking is completely free. If within 12 hours, the booking cost may apply.

    Please arrive 10 minutes early for your first visit. If you're late, call us on 09 302 1236 and we’ll do our best to accommodate you.

  • Hygiene is top priority at Valet. All tools are sterilised, and any single-use products are recycled.

  • All of our products, from our nail polish to our handcare range, are cruelty free.

  • At Valet, we are committed to providing the highest quality services to our clients. In recent years, the beauty industry has seen a growing shift towards safer and more sustainable practices. Many salons, including ours, have made the conscious decision to remove acrylic from our service offerings. 

    We believe that prioritising the health and well-being of our nail technicians and our clients is paramount.

    Gel-X nails are a convenient and safer alternative to acrylic. They are lighter, easier to remove, and cause less damage to the natural nail. Gel-X, also known as soft gel extensions, give you the strength of gel with the length of acrylics. Take a look at our services >

  • With Valet your nails are in safe hands. We guarantee the finish of your manicure for 7 days.

  • We accept Credit Card, Debit Card, PayWave, EFTPOS and cash.

  • Yes, Valet Gift Cards are perfect for a birthday or gift and are available in-store or by phone. They are valid for one year and redeemable for all treatments and products.

  • Valet is a beautiful location and space for birthdays, baby showers, bridal events, even launch parties and corporate gatherings. We would love to work with you in helping to plan your event - contact us at hello@valetnails.co.nz and a member of the team will be in touch.

  • Yes, children are welcome. Some treatments may not be suitable for young children.

  • Well-behaved dogs are welcome! We provide water and snacks, but please ensure your pet is comfortable in the salon environment. Service animals are always allowed.

  • Please let us know of any medical conditions or allergies we should be aware of. Our online booking system will ask if there are any we should know about.

    If you have any concerns regarding your medical condition/s, any disabilities, or accessibility to the Valet salon, please contact us and a member of the team will do their best to assist.

  • We would love to work with you, to get in touch with us please email hello@valetnails.co.nz

Still have questions? Get in touch with us at hello@valetnails.co.nz or 09 302 1236, or if you found what you’re looking for - book an appointment.